iMembers Support

We are here to help.

Get help with your account, time capsules, subscriptions, privacy, and app features.

Support email

support@imembers.app

Account help

If you cannot sign in, lost access to your account, or need help with account deletion, contact us from the email address connected to your iMembers account.

Time capsules

We can help with questions about creating capsules, opening dates, recipients, video, audio, text messages, and delivery settings.

Subscriptions

For billing, subscription changes, or refund questions, include your App Store receipt information if available. Payments are managed by Apple.

Privacy and data

For privacy requests, data export, account deletion, or security questions, email support and include the subject line "Privacy Request".

Before you contact us

Please include your account email, device model, iOS version, app version, and a short description of what happened. Screenshots can help us understand the issue faster.

Response time

We aim to review support requests within 5 business days. Some privacy, billing, or technical investigations may take longer.